You can delete your AllOk account at any time, either from the app itself or by writing to us if you no longer have access to it.
Option 1: from the app (recommended)
- Open AllOk and sign in.
- Go to Settings.
- Tap Delete account, at the bottom of the screen.
- Confirm in the prompt that appears.
Deletion is processed immediately on our server; there is no need to wait.
Option 2: if you no longer have access to the app
Write to us at info@dhaudiovisuales.com from the email address you registered with, stating that you want to delete your AllOk account. We will verify the request and process it within a maximum of 30 days.
What is deleted and what is kept
When you delete your account, we immediately delete:
- Your profile (email, name, interval settings).
- Your emergency contacts (name and email).
Based on our legitimate interest in being able to demonstrate that the service worked correctly in the event of a claim (see the Privacy Policy, section 5), we keep:
- The record that you accepted the legal terms.
- The record of alerts already sent to your emergency contact, if any.
- The record that you deleted the account (date and time).
- Your check-in history, which in any case is automatically purged after 6 months, whether or not you have deleted the account.
None of this retained data includes your email or allows you to be identified directly without access to our database, and it is not used for any purpose other than the one described.
Questions
If you have any questions about this process, write to us at info@dhaudiovisuales.com.